If an event is not played at the time it was originally stated , it will be voided once it’s 12am, 24hrs after the time the game should have started. Example if an event should have been played 3pm Monday, once it has not been played by 3pm on Tuesday, it will be settled by 12am on Wednesday.
In card betting a red card is two points or two yellow cards. So if for example a customer plays under 3.5 cards , if there was one red card and two yellow cards in the match the bet will be lost. This is because a red card is 2 points already and the two yellow cards are a point each which will total up to 4 cards which is more than 3.5
In card betting if a player on the bench or a coach receives a yellow or red card these will not be counted or used to settle bets.
If teams are swapped on the bet9ja site and is contrary to how they were originally placed, the bet will be voided. For example if the event is Arsenal vs Chelsea and on the Bet9ja site it is stated as Chelsea vs Arsenal, the event will be voided.
Welcome bonus needs to be played 10 times the amount given within 30 days for it to be converted to withdrawable funds. The bets need to have a total of 3 odds each.
Stake back bonus for online customers needs to played minimum of 3 times with odds of 3 each within 7 days to convert it to withdrawable funds.
To confirm if an online customer used bonus funds to place bets the customer can check under BONUS TRANSACTION LIST